Return & Exchange Policy

We want you to be happy with your purchase from Anser Automobiles.

Eligibility for return or exchange

Items purchased from our shop can be returned or exchanged within 3 days of purchase, provided: the item is unused, in its original packaging, and in resalable condition; you have your original receipt or proof of purchase; and the item is not a special-order or custom-fitted part (e.g., items cut, trimmed, or permanently installed).

Defective or wrong items

If you receive a defective item, or an item different from what you ordered, please contact us within 3 days of purchase via WhatsApp (0321-9809734) or by visiting the shop, and we will arrange a replacement or exchange at no extra cost.

How to request a return or exchange

Bring the item, along with your receipt, to our shop at Shop No 9, Lower Ground Floor, Rimpa Plaza, Abbott Road, Garhi Shahu, Lahore during business hours (Mon–Sun, 11:30 AM – 9:00 PM). For items arranged through WhatsApp, message us first so we can guide you through the process.

Non-returnable items

Installed electrical items (LED kits, audio systems, battery units) that have been fitted or used cannot be returned unless found to be defective. Osaka Batteries are covered separately under manufacturer warranty terms (see our Warranty Disclaimer).

Refunds

Where a refund is agreed instead of an exchange, refunds are issued using the same payment method used for the original purchase, or in cash for in-store purchases, within a reasonable time after the returned item is inspected.